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This disclosure applies to all NMB Bank customers who have subscribed for NMB Bank Mobile Banking services. The term “the Bank” or “we”, “us”, or “our” that may appear in the mobile banking application distributed, controlled and owned by us refers to NMB Bank Limited. This disclosure describes how our mobile banking application may collect, use and share information from or about you.

Agreement to disclosure

By viewing and using the NMB Bank mobile banking application, you agree and consent to abide this disclosure which includes your consent/agreement to disclose and use information about you in the manner detailed herein. Other terms and conditions mentioned in the application form while subscribing this service, including but not limited to this disclosure shall also apply in addition to the terms of this Mobile banking disclosure.

Gathering, Using and Sharing: Information that we collect

Information that we may collect about you through mobile banking includes information that you voluntarily disclose at the time of subscription such as your name, primary a/c number, alias a/c, mobile number and other contact information; transaction information, information resulting from your mobile activity in terms of your usage of the subscribed mobile banking service. We do not gather additional information associated with your mobile device through cookies and other technologies. We also do not share any of this information with any other company unless required to do so by law or while handling any disputes that may arise.

Working with Other Companies

The Mobile Banking Service technology (including the mobile apps) provided by us has been developed by a third party IT company. However, the entire technology is owned by the Bank and all data pertaining to the system is securely hosted by NMB Bank Limited. The third party company has no access to this data unless authorized by us. At times we may be required to allow the third party company to gain limited access to the information you provide in order to seek technical support or in cases of dispute handling. Such cases always and only occur with our authorization, supervision and presence.

Security Measures

We apply several security measures to protect your information. SMS generated by our Mobile Banking Apps use encryption standards to help ensure that information passes to the Bank without being intercepted by third parties. Reply messages sent by the Mobile Banking use masking features to hide the first few characters in your a/c numbers. To help prevent misuse of services and unauthorized access to your banking information, you are always required to type in your PIN provided by the bank. As always, we strongly encourage you to assist us in that effort by not sharing your PIN with anyone.


Should you have any queries about this disclosure or our mobile banking services, please contact us at Toll free number: 16600 125252 or write to us at call@nmb.com.np or type Call and send SMS to & 7447.

Disclosure Updates and Effective Date

This disclosure is subject to change and any changes to will become effective when posted on this website. Your use of the application following these changes means you accept the revised Policy.

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